Chandler Macleod is the leading provider of human resource services and products in the Asia Pacific region. Quality is an integral part of who we are, why we are so successful and is the responsibility of all our employees.

By incorporating the needs of our stakeholders into our business systems and processes, we are able to measure performance regularly, based on metrics and customer feedback. This drives us to instill high standards, respond to any deficiencies and continuously improve.

Chandler Macleod maintains a formal quality management system based on, and certified to ISO 9001:2015. The objectives of our quality management system are to:

  • Regularly monitor and review our performance for continual improvement, effectiveness and suitability for the benefit of our customers

  • Ensure that we comply with all relevant regulatory, legislative and statutory requirements

  • Continuously consult with our clients to fully understand their business and their needs

  • Create an environment of motivation, respect and integrity fostering development of staff competencies, creativity, empowerment and accountability through education and training

  • Ensure that our systems and business processes are communicated, understood and implemented company-wide to enable our people to deliver work and a level of service we can be proud of

  • Regularly monitor or services through external customer satisfaction surveys

  • Communicate customer feedback to our employees at all levels of our organisation

  • Conduct our business with ethical, responsible and socially aware conviction

  • Review our Quality Policy, Objectives and Plans on an annual basis

Our management team and employees are committed to continually improving the effectiveness of the quality management system. We are dedicated to delivering exceptional services which exceed the expectations of our clients and candidates by adhering to quality certified systems and procedures.

This policy applies to Chandler Macleod branded businesses in Australia.

Peter Acheson
Chief Executive Officer